Expertise in implementation customization and configuration setting up environments CICD pipelines for deployment through Azure DevOps implementing complex security requirements
L3 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems
Investigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation User Management Environment Management Platform Administration monitoring
Collaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAs
Develop and maintain an indepth understanding of Power Platform applications architecture and integration points
Stay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleagues
Conduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trends
Contribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articles
Share expertise and best practices with the support team to improve overall competency and efficiency
Foster strong working relationships with cross functional teams including development infrastructure and business units to facilitate effective communication and problem resolution
Participate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiatives
Ensure that all changes adhere to established change management processes and compliance requirements
Provide ongoing support and guidance to users on complex system configurations and customizations
Leadership
Is able to give guidance to internal and external team members
Acting as functional and technical lead in his/herarea of competence
Functional management of team members in his/her area of competence
Is able to define Standard operation procedures in alignment with client to improve operational stability
Customer Focus
Providing timely and accurate resolution of technical issues experienced by the Users
Must be able to demonstrate a customer’s first approach to support
Identify and elevate severe issues which could cause production impact
Natural aptitude for trouble shooting problem solving
Have solid experience in a technical support environment
Excellent skills on managing queues
Will be the technical SPOC interacting with the client and also with L15 teams and COE teams
Will be first escalation level for resolving operational incidents OnCall support is required within a rotation plan
Language requirements
German at least B2 better C1
English at least B2 better C1
MB200 Microsoft Power Platform Dynamics 365 Core
MB400 Microsoft Power Apps Dynamics 365 Developer
MB600PL 600 Microsoft Dynamics 365 Power Platform Solution Architect
8 to 10 years of Power PlatformDynamics Development Experience
Skills
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Cluster Lead - Power Platform in München Arbeitgeber: LTM
Als Arbeitgeber in München bieten wir Ihnen die Möglichkeit, in einem dynamischen und innovativen Umfeld zu arbeiten, das auf Datenanalytik und transformative Lösungen spezialisiert ist. Unsere Unternehmenskultur fördert Zusammenarbeit und persönliche Entwicklung, während wir Ihnen durch hybride Arbeitsmodelle und flexible Arbeitszeiten eine ausgewogene Work-Life-Balance ermöglichen. Zudem profitieren Sie von umfangreichen Wachstumschancen und der Möglichkeit, an bedeutenden Projekten in einem internationalen Kontext mitzuwirken.
