Account Manager - Bulgaria in Berlin

About the Job

Are you looking for a new challenge in a fast-growing, exciting, and dynamic environment?

Do you want your work to make a real social impact?

Then join marta!

As an Account Manager, you will be responsible for acquiring and managing your own client base.

Not only will you have the opportunity to make a real difference, but you will also benefit from attractive commissions.

To expand our team, we are looking for an Account Manager (m/f/d) - in Bulgaria (remote) or Sibiu (Romania), starting immediately.

Your Role in our team

• No cold calling! You advise caregivers who have expressed interest and build your own pipeline.
• You discuss possible care assignments with caregivers and support them with transitions and emergencies.
• You independently manage your caregiver base and act as their main point of contact throughout their assignment.
• You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist.
• You provide best practices for conflict resolution to caregivers.
• You collaborate closely with our international teams.
• To continuously improve internal processes and customer experience, you provide constructive feedback based on your experiences.

Your Profile

• If you work remotely, you need to have previous experience as a recruiter or account manager for live in caregivers
• If you want to work in one of our offices, you ideally have initial experience in account management, customer support, sales, or live in care.
• You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta.
• You are known for your personable, open, and communicative personality.
• You have a winner's mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team.
• You speak Bulgarian fluently (C2) and either good English or German.
• Experience with systems like Salesforce, Pipedrive, or Hub Spot is an additional advantage.

Why marta?

• Purpose: You work on an important and interesting mission: the digital transformation of a significant industry in Europe - the need to effectively manage the demographic changes
• Work Environment: We offer you a beautiful office in the heart of Berlin with state-of-the-art facilities and everything you need to work efficiently.
• Flexibility: Want a change of scenery? In addition to our Berlin office, we also have locations in Bonn, Lithuania, Romania, and Poland.
• Events: Alongside our legendary company parties, we host regular team events.
• Home Office Policy: You have the opportunity to work from home up to two days per week.
• Health & Wellbeing: You receive 21 - 26 days of vacation per year, and we provide everything you need in the office to keep you comfortable and energized.
• Career & Development: Become part of an international team of 70+ employees, with regular feedback sessions and exciting growth and learning opportunities.

About us

Why we founded marta.

When we were seeking 24-hour care for our loved ones, we often felt left alone in this complicated and highly overpriced market.

In addition, we became angry when we realized that the agencies were taking most of the salary we paid our caregivers.

After five years of unsuccessful search for a reputable agency, in 2020, we took on the mission to improve 24-hour care in Germany and ultimately founded marta.

In memory of Marta, who lovingly helped us care for our grandparents for years, we named the company after her.

We take our mission very seriously.

We firmly believe that caregivers will take better care of our loved ones if we at marta provide them with fair working and living conditions.

Our goal is to fundamentally improve the 24-hour care market by building a platform that brings caregivers and families together without any other intermediaries.

We enable caregivers to earn a better salary through lower placement fees without families paying more.