A German project involves many people on the client side: finance teams sending data, managers joining interviews, buyers filling in surveys. They all need one contact who replies quickly and knows how things are done locally. Phare's Customer Service Specialist in Germany is that contact. The position is full-time and remote from anywhere in Germany, with the Miami team six hours behind.
Phare Consulting Group is a consulting firm in Miami. Companies come to us before a big decision, such as a price change, a new market or an investment, and we check whether the numbers behind it hold up.
Key responsibilities
- Answer client emails and calls about data requests, surveys and meetings
- Send reminders and track what each client has delivered
- Schedule interviews and workshops with client managers
- Pass technical or billing questions to the right colleague and follow up
- Keep contacts and request histories up to date in our CRM
- Suggest clearer instructions when the same questions keep arriving
What you need
- Commercial training or a degree, for example as Kaufmann/Kauffrau für Büromanagement
- First experience in customer service, inside sales or client support.
- Microsoft 365
if you also have
- HubSpot, Salesforce, Zendesk or another CRM or ticketing system
- Business clients
You get permanent, full-time contract; work from home anywhere in Germany; thirty days of holiday a year, plus German public holidays; an employer contribution to a company pension (bAV); money each year for courses, certifications and books; your work computer and home desk setup, provided by Phare; and flexible working hours around shared core hours.
Apply through the form on this page.
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Customer Service Specialist in München Arbeitgeber: Phare Consulting Group
Phare Consulting Group ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und unterstützenden Umfeld zu arbeiten. Mit flexiblen Arbeitszeiten und der Option, von überall in Deutschland aus zu arbeiten, fördert das Unternehmen eine ausgewogene Work-Life-Balance und investiert in die berufliche Weiterentwicklung seiner Mitarbeiter durch finanzielle Unterstützung für Schulungen und Zertifikate. Darüber hinaus profitieren Sie von einem großzügigen Urlaubsanspruch und einer betrieblichen Altersvorsorge, was Phare zu einem attraktiven Arbeitsplatz für HR-Profis macht.
