Senior Implementation Consultant

Company Overview

Sprinklr is a leading enterprise software company for all customer-facing functions.

With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

• Learn more about our culture and how we make our employees happier through
• The Sprinklr Way

Job Description

The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices.

The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

What You'll Do

Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation.

This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration.

Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

Responsibilities

• Lead the full lifecycle of a Sprinklr project including business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures.
• Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements.
• Provide social insights and recommendations to support clients’ business practices.
• Design and configure the appropriate Sprinklr solution to meet all requirements and ensure client expectations are fulfilled regarding platform use cases and functionality.
• Identify and inventory customer process pain points and gaps in best practices.
• Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships.
• Ensure that all client users are trained and educated properly and in a timely fashion.
• Establish a relationship built on trust with every client champion.
• Complete the execution of the software deployment in a way that anticipates future client needs or business requirements.
• Assist the Sales Team in supporting new business growth.
• Identify, design and develop practice assets, blogs, and participate and present in industry events.
• Perform varied and complex duties and tasks that require independent judgment, in order to implement Sprinklr products and technology to meet customer needs.
• Apply Sprinklr methodology, company procedures, and leading practices in all areas of work.

Who You Are & What Makes You Qualified

• Experience in enterprise software, digital, or social account management or implementation.
• Fluency in German and English essential.
• Experience designing and implementing technology-enabled business solutions for clients.
• Prior consulting experience or experience in larger enterprise environments.
• Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines.
• Ability to motivate and focus resources with or without a direct reporting relationship.
• Demonstrate experience and a passion for the social media technology universe.
• Enthusiastic, professional, with a focus on customer success.
• Excellent listening skills to fully understand the customer requirements and pain points.
• Passion for solving client challenges and commitment to client delight.
• Strong oral and written communication skills, including presentation skills.
• Ability to solve problems with keen instincts and organizational experience.
• Strong knowledge of software development life cycles, web technologies, web development processes.
• Ability to travel up to 30% on an annual basis.
• You know You're Successful if…
• Able to adapt and operate effectively in ambiguous or rapidly changing environments.
• Ability to work both independently and as part of a team.
• Capable of working effectively under tight deadlines and juggling several assignments simultaneously.
• Approach work with creativity, self-confidence, and flexibility.

Why You'll Love Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter.

For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to

Sprinklr Benefits to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation.

Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.

At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing.

We empower each Sprinklrite in the journey toward achieving their personal and professional best.

For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace.

We have continuous learning opportunities available with Linked In Learning and more.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

See also Sprinklr’s EEO Policy and EEO is the Law.

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