Senior IT-Techniker (m/w/d) in München

• Work with ITSM tools and achieve agreed service-level agreements (SLAs);
• Troubleshoot and repair hardware issues, providing proximity support for specialized systems within your local area of responsibility;
• Install customer-approved software;
• Perform basic network troubleshooting;
• Isolate and resolve issues with customer-supported printers and multifunction devices;
• Provide advanced software troubleshooting and remote support using the appropriate support tools and processes;
• Troubleshoot mobile-device and remote-access issues;
• Escalate tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group;
• Manage spare parts and loaner pools;
• Contribute to knowledge-base (KB) creation and share shift-left knowledge from Field Service with the Service Desk;
• Deliver Install/Move/Add/Change/Remove/Dispose (IMACR/D) services;
• Cascade and deploy PCs and Macs to end users;
• Carry out new-joiner onboarding when required;
• Configure and deploy telephones and PCs/Macs after imaging;
• Deploy IT equipment; image and stage PCs, Macs, and mobile devices, including activation with the relevant regional carrier where necessary;
• Manage equipment inventory and lifecycle in accordance with the customer-approved process;
• Communicate with the EMEA IT team about day-to-day activities, escalations, and issues;
• Provide general IT support as required, including:
  • Face-to-face and remote desktop support, including basic point-of-sale (POS) support;
  • Head Office (HO) and Back Office team support;
  • Setup and configuration of new routers, switches, and firewalls;
  • Hardware support, including workstation and laptop support, printer repair, and equipment replacement;
  • Site hardware audits;
  • Managing traffic counters;
  • Software deployment and troubleshooting;
  • Onsite cabling;
  • Managing infrastructure for payment terminals, as required across the region;
  • Ensuring in-store music solutions are available and fit for purpose.

Your Profile

• Bachelor's degree and/or equivalent experience in Information Technology or Computer Science;
• Proven ability to deliver multi-site infrastructure-related projects;
• Ability to manage multiple projects and activities at a time and prioritize appropriately;
• Excellent written and verbal communication skills;
• Flexibility to work outside normal working hours when necessary;
• Ability and visa authority to travel up to 20% of the time within Europe;
• Excellent problem-solving abilities;
• Solid working understanding of Windows domain services, such as DNS, DHCP, and RADIUS;
• Fluency in German and English;
• Authorization to work and remain in Germany.

• Relevant technical qualification, such as MCITP, CCNA, or VCP;
• Experience with cloud-based communication systems;
• Experience working across multiple regions and cultures.

• Individual growth and development opportunities;
• Corporate training and access to LinkedIn Learning;
• Structured career paths and mentoring support;
• An international, multicultural work environment;
• Corporate benefits and employee discounts;
• Access to SAI Library, our global AI learning hub;
• 30 days of vacation per year;
• Employee Assistance Program offering confidential support;
• 13.5 salaries per year, including holiday and Christmas allowances;
• Employee referral program.

• Legitimate job offers only follow interviews conducted with our hiring managers or clients;
• We will never ask for payment at any stage of the recruitment process;
• Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.