Customer Care Specialist

About The Company

Habasit GmbH is a globally recognized leader in the manufacturing of high-quality conveyor belts and related products. Our extensive product portfolio includes drive belts, transport belts, and process belts, which are integral components in various industries such as retail, logistics, aviation, fitness, and manufacturing. Our products are found worldwide, from supermarket checkout counters and airport baggage handling systems to shipping warehouses and fitness centers. With a dedicated team of approximately 3,700 employees operating across more than 70 countries, Habasit GmbH maintains a strong market position driven by continuous innovation and a commitment to quality. We are passionate about moving the world forward and invite talented professionals to join our journey of growth and excellence.

About The Role

We are seeking a dedicated and detail-oriented Specialist Customer Care (w/m/d) to join our customer service team at our Eppertshausen location. In this role, you will be instrumental in ensuring the seamless processing of customer orders, providing exceptional service, and fostering long-term relationships with our clients. Your primary responsibilities will include preparing customized offers, coordinating timely order fulfillment, managing customer inquiries and complaints professionally, and collaborating closely with our sales and technical teams. This position offers an exciting opportunity to work at the intersection of technical understanding and customer service excellence, contributing directly to our company's reputation for quality and reliability.

Qualifications

The ideal candidate will possess a completed commercial apprenticeship or a comparable qualification, with prior experience in a technical environment. Alternatively, candidates with a technical degree who are eager to apply their knowledge within a customer service setting are encouraged to apply. Strong proficiency in MS Office applications is essential, and experience with SAP or product configurators is advantageous. Excellent communication skills in German and good command of English are required, along with a customer‑focused attitude, team spirit, and the ability to develop technical solutions collaboratively. A proactive approach to work, high attention to detail, and the ability to handle multiple tasks efficiently are key attributes for success in this role.

Responsibilities

• Prepare and deliver customized offers to clients, ensuring accuracy and competitiveness.
• Coordinate the end‑to‑end process of customer orders, ensuring timely and accurate delivery.
• Handle customer inquiries, complaints, and technical questions professionally, maintaining high customer satisfaction levels.
• Build and nurture trusting relationships with clients via phone and email communication.
• Maintain and update customer master data in SAP, ensuring data integrity and transparency.
• Calculate belt layouts independently, define manufacturing steps, and collaborate with application engineering to align complex technical requirements.
• Support continuous improvement initiatives within the customer service process to enhance efficiency and quality.

Benefits

Joining Habasit GmbH offers more than just a job; it provides a platform for professional growth and development. You will benefit from a structured onboarding process, comprehensive training across relevant disciplines, and support from an engaged team. Our competitive compensation package is complemented by numerous benefits, including performance‑based bonuses, savings plans, a company‑sponsored retirement scheme, supplementary health insurance, and free beverages. Additional perks include a meal allowance for our canteen, free parking, bike leasing options, and access to a wide range of training programs through the Habasit Academy. We foster a dynamic and inclusive work environment that values innovation, responsibility, and collaboration.

Equal Opportunity

Habasit GmbH is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees regardless of race, gender, age, religion, disability, or sexual orientation. We believe that diverse teams drive innovation and growth, and we are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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