Customer Service Representative

Jobbörse

Unternehmen

TaskVerse

Customer Service Representative

Vollzeit Vor Ort

About The Company

RRK Wellpappenfabrik GmbH & Co. KG is a well-established mid-sized family-owned enterprise with multiple strategic locations across Germany. As a key player in the packaging industry, the company has built a strong reputation since its inception in 1902, operating not only within Germany but also across Europe. The company’s diverse portfolio includes corrugated cardboard, packaging solutions, displays, printed materials, and tailored service offerings, positioning it in a dynamic and cross-border market. Committed to sustainability, RRK emphasizes eco-friendly products like recyclable corrugated cardboard, which is vital for future-oriented packaging solutions.

About The Company

With a growth-oriented mindset and a passion for innovation, RRK employs approximately 1,300 dedicated employees. The organization values flat hierarchies and short decision-making processes, fostering a loyal, honest, and reliable work environment that promotes employee well-being. The company’s success is driven by its focus on quality, sustainability, and customer satisfaction, making it an attractive workplace for professionals seeking development opportunities within a stable and innovative family business.

About The Role

We are seeking a proactive and customer-focused individual to join our team as a Sales Support / Customer Service Representative (m/w/d). In this role, you will be the vital link between our customers, sales team, production, and development departments. Your primary responsibility will be to ensure excellent customer service by managing client relationships, processing orders, and supporting sales activities to enhance customer satisfaction and loyalty.

You will handle a variety of tasks including maintaining customer and product data, preparing quotations, and following up on offers to secure sales. Additionally, you will support the quality assurance process, handle customer inquiries, and assist in resolving any issues or complaints efficiently. Your role will also involve preparing comprehensive documentation for customer meetings, overseeing the production process until delivery, and identifying potential improvements for operational efficiency. This position offers an excellent opportunity to develop your skills in a dynamic environment, contributing directly to the company’s growth and success.

Qualifications

The ideal candidate will possess a completed commercial or technical apprenticeship and have relevant experience in sales, either in internal or external sales roles. Knowledge of the packaging or corrugated cardboard industry is highly advantageous but not mandatory. The candidate should demonstrate a professional, courteous demeanor with strong communication skills, capable of engaging confidently with clients and internal teams.

Essential qualifications include negotiation skills, sales acumen, and the ability to close deals effectively. Proficiency in English, both spoken and written, is required to communicate with international clients. The candidate should also exhibit cost-awareness, entrepreneurial thinking, and a high degree of initiative. Competence in MS Office applications is essential for daily tasks, ensuring efficient data management and communication.

Responsibilities

Actively manage and nurture customer relationships in close collaboration with the sales team and external representatives.
Serve as the primary interface between customers, production, planning, and development departments to ensure smooth order processing and delivery.
Maintain and update customer and product master data accurately and efficiently.
Handle customer inquiries promptly, providing technical advice and support to facilitate informed decision-making.
Prepare and calculate quotations, proposals, and offers tailored to customer needs, ensuring competitive and profitable pricing.
Follow up on quotations and leads, actively pursuing opportunities to convert inquiries into sales.
Assist in quality assurance activities and manage customer complaints or claims professionally and promptly.
Develop and present detailed documents and reports for customer meetings, supporting sales presentations and negotiations.
Oversee the production process from order receipt to delivery, ensuring timely and accurate fulfillment.
Identify potential improvements in processes and costs, proposing and implementing solutions to enhance efficiency and profitability.

Benefits

37-hour workweek providing a balanced work-life environment.
Opportunity to work with sustainable, environmentally friendly products within a successful family-owned company.
Supportive and collegial work atmosphere with ample room for personal and professional development.
Excellent transportation links, on-site parking facilities, and an in-house canteen.
Comprehensive training and continuous professional development programs.
Access to social benefits, including a social fund for health-related needs such as dental care.
Performance-based bonuses and recognition for ideas and improvements.
Active regional and social engagement, fostering community involvement.
Employee gifts and special recognitions during notable occasions.

Equal Opportunity

RRK Wellpappenfabrik GmbH & Co. KG is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees regardless of gender, age, ethnicity, religion, disability, or sexual orientation. Our goal is to foster a respectful environment where everyone can thrive, grow, and contribute to the company's success. We believe that diversity enhances innovation and drives our continuous improvement efforts, making us a better organization for our employees and our customers.

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