Gaming Player Support Specialist (German & English)
Location: Sofia, Bulgaria (On-site)
Company: TELUS Digital Bulgaria
Level up your career in one of Europe's oldest and most vibrant capital cities. We are looking for a customer-focused, gaming-passionate Player Support Specialist fluent in German and English to deliver top-tier support to our growing gaming community.
What You'll Do
- Player Assistance: Provide friendly, efficient support to players via chat and email in both German and English.
- Problem Solving: Resolve technical issues, account queries, in-game purchases, and gameplay troubleshooting.
- Community Engagement: Foster a safe, fun, and high-quality environment for players around the globe.
- Continuous Improvement: Collaborate with team members to optimize support workflows during comprehensive on-site training.
Requirements
- Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken).
- Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria.
- Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday).
- Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience.
Compensation & Package
- Gross Salary: €1,585.00 per month
- Welcome Bonus: €1,500 bonus for start dates in July or August
- Relocation Package (for candidates moving to Bulgaria):
- Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses.
- Accommodation: 21 days of company-provided housing upon arrival.
- Housing Assistance: Dedicated help finding long-term rental accommodation.
Job Details & Shift Info
- Working Model: 100% On-site (Sofia, Bulgaria)
- Schedule: 24/7 rotational shifts (Monday through Sunday, covering full 00:00–00:00 operational hours)
- Training: Full company-provided on-site training included to set you up for success.
Why Sofia?
Nestled at the foot of Vitosha Mountain, Sofia blends ancient history, affordable living, vibrant nightlife, and a thriving international tech hub.
Ready to jump into the game? Apply today to kickstart your journey in Sofia!
Gaming Player Support Specialist (German & English) Arbeitgeber: CB Talents SP
Als Arbeitgeber in Barcelona bieten wir Ihnen die Möglichkeit, Teil eines dynamischen internationalen Teams zu werden, das sich auf digitale Marketinglösungen spezialisiert hat. Unsere Unternehmenskultur fördert Zusammenarbeit und Innovation, während wir Ihnen durch ein hybrides Arbeitsmodell und umfassende Unterstützung bei der Umsiedlung nach Barcelona eine ausgewogene Work-Life-Balance ermöglichen. Darüber hinaus investieren wir in Ihre berufliche Weiterentwicklung und bieten Ihnen die Chance, mit globalen Werbeplattformen zu arbeiten und Ihre Fähigkeiten im digitalen Marketing auszubauen.
